Yang (Binh Duong) Nguyen

• Acted as the CEO’s primary liaison with 20+ international partners, travel agencies, and event organizers across trade shows and overseas B2B delegations.
• Ran logistics and stakeholder coordination for 30+ trade exhibitions and executive meetings.
• Co-developed proposals, marketing collateral, and partnership contracts behind a 15% year-on-year increase in corporate partnerships.
• Took day-to-day ownership of the GetYourGuide channel. Six-month window covering ₫2.60B in platform-reported revenue, 2,611 bookings, and a 4.85 average rating.
• Cut partner response time by 30% by streamlining handoffs between sales, operations, and marketing.

• Identified a fragmented scholarship workflow and built a bilingual operating system for discovery, preparation, deadlines, documents, and applications.
• Own product strategy, design, engineering, growth, support, infrastructure, analytics, and commercial decisions.
• Reached 837 GA4 active users, 64 registrations, 50 monthly active users, and the first paying customer in the early product stage.

• Turned one teacher’s public brand and private teaching workflow into a connected Vietnamese-first platform.
• Delivered discovery, UX/UI, engineering, deployment, owner training, and a sanitized handoff.
• Built the platform around a current $0 monthly operating-cost target using Cloudflare free allowances and unlisted YouTube.

• Led a 4-person working group on a circular economy framework and co-drafted an ASEAN-Japan sustainable trade resolution adopted by consensus across 10 member states.
• Delivered 3 speeches representing official country positions, contributing to a joint declaration adopted by 80+ delegates.

• Guided 200+ private and group excursions across Central Vietnam for international travellers and delegations.
• Held a 4.9 out of 5 average guest rating across 200+ reviews through tailored itineraries and cultural interpretation.
• Coordinated daily service delivery with 20+ restaurants, hotels, transport providers, and internal operations.

• Taught 50+ university students a year across reading, writing, listening, and speaking, aligned with CEFR standards.
• Designed lesson plans, materials, and formative assessment tracking linked to a 20 to 30% average improvement in student performance.

• Handled check-in and boarding for 400+ passengers a day across 10+ daily departures under aviation security and safety rules.
• Coordinated baggage and turnaround handoffs between flight and ramp crews to protect on-time departures.

• Processed 50+ time-sensitive last-minute ticket transactions per shift, reducing gate-side delays.

• Ran case-study sessions on SWOT and market analysis for 40+ undergraduate students with weekly individual feedback.

MA in Tourism and Hospitality Management · Merit Scholarship

IULM University · Milan, Italy

September 2026 to present

BA in English Studies in Tourism

Hue University · Hue, Vietnam

Completed May 2024

BA in English Language Teaching

Hue University · Hue, Vietnam

Completed May 2024